Refund Policy
Effective Date: May 25, 2026
At Aubrey Ship N Print, customer satisfaction is important to us. Due to the customized nature of many of our services, the following refund policy applies.
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Printing Services
Because printed products are custom-made:
- All sales are generally final once production has begun
- Refunds are not provided for customer-approved proofs containing errors
- Minor color variations are not considered defects
If a production error caused by Aubrey Ship N Print occurs, we may:
- Reprint the order
- Issue store credit
- Provide a partial or full refund at management discretion
Claims regarding print defects must be submitted within 3 business days of receiving the order.
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Shipping Services
Shipping fees are generally non-refundable once a shipment has been processed.
Refunds for shipping delays, lost packages, or damaged shipments are subject to the policies of the shipping carrier.
Carrier-guaranteed service refunds may require carrier approval.
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Mailbox Rentals
Mailbox rental fees are non-refundable once service has started.
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Design Services
Graphic design, setup, and consultation fees are non-refundable once work has commenced.
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Order Cancellations
Orders canceled before production begins may qualify for a refund minus:
- Design/setup fees
- Payment processing fees
- Administrative costs
Custom or special-order items may not be refundable after purchase.
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Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please contact us within 3 business days with:
- Your order number
- Photos of the issue
- Description of the problem
We will review the issue and work toward an appropriate resolution.
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Refund Processing
Approved refunds are typically processed within 5–10 business days to the original payment method.
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Contact Us
For refund requests or questions:
Aubrey Ship N Print
- Phone: (940) 305-8292
- Email: info@aubreyshipnprint.com
Website: www.aubreyshipnprint.com